TERMS AND CONDITIONS
- SITE OPERATION and APPLICABLE LAW: United Arab of Emirates is our country of domicile and stipulate that the governing lawis the local law. If you use this website from other locations you are responsible for ensuring compliance with local laws. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- TRANSACTIONS: Visa or MasterCard debit and credit cards in AED will be accepted for payment. The displayed price in AED selected by you, will be the same price in AED charged to the card and printed on the transaction receipt. We accept payments through PayPal. Unfortunately, we do not accept cheque payments as of the moment. When you place your order, our system automatically asks your card issuer for authorization for the amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Cardholder must retain a copy of transaction records and merchant policies and rules.
- PAYMENT CONFIRMATION : Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
- PRICES: Products are invoiced in Arab Emirates Dirham (AED) at the prevailing price as of the time you place your order. Prices maybe higher during peak season as Valentine’s Day or any other such Occassions.
- OFFICE OF FOREIGN ASSETS CONTROL: Floral Wish Trading L.L.C. will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or in behalf of, OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
- REPRESENTATIONS BY YOU: By using the website, you represent, warrant and covenant that you are at least 18 years old. The customer using the website who is minor/under the age 18 shall not register as a User of the website and shall not transact on or use the website.
- PERMITTED USE: You agree that you are only authorized to visit, view and to retain a copy of pages of this website for your own personal use. You shall not duplicate, download, publish, modify or otherwise distribute the material on this website for any purpose other than for personal use, unless otherwise specifically authorized by Floral Wish Trading L.L.C. to do so.
- YOUR ACCOUNT: You will need to register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password.
- PRODUCT SPECIFICATION AND APPEARANCE: The actual product may slightly vary from the images shown on the website. The actual colors may vary from those shown depending on the device you are using to view the product or the angle and lighting of the product when photographed. Description provided for each product on this website is to be used as a general guide only.
- ITEMS AVAILABILITY AND SUBSTITUTIONS: We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you provided when placing your order and either offer you an alternative item of equivalent quality and price if possible, or cancel the item from your order and give you a full refund in respect of that item. If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
- DELIVERY / SHIPPING POLICY: All materials on this website are directed for delivery within the UAE only. We ship all items by Floral Wish temperature controlled Vans or by courier. We do not represent that any item displayed on this website is appropriate for use or available in locations outside of UAE. The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information provided or if the recipient refuses the gift, the order will not be refunded. In the event of extreme weather conditions, we cannot guarantee that your order will be delivered on time. You will be notified of such delay and rest assured the order will be delivered as soon as possible. We ship the items/goods by Floral Wish Trading LLC delivery service or by courier service. Delivery of the items/goods are delivered as per the date and time slot opted by the customer at the time of Check Out. Deliveries are made 7 days a week, 365 days a year. Refer below for our delivery schedule and rates.
|8am – 10am||10am – 2pm||2pm – 6pm||6pm -10pm|
|Dubai||AED 40.00||AED 20.00||AED 20.00||AED 20.00|
|Sharjah||AED 40.00||AED 20.00||AED 20.00||AED 20.00|
|Abu Dhabi||No Deliveries||AED 20.00||AED 20.00||AED 20.00|
|Ajman||AED 40.00||AED 20.00||AED 20.00||AED 20.00|
|Umm Al Quwain||AED 40.00||AED 20.00||AED 20.00||AED 20.00|
|Ras Al Khaimah||No Deliveries||AED 20.00||AED 20.00||AED 20.00|
|Fujairah||No Deliveries||AED 20.00||AED 20.00||AED 20.00|
- CHANGES AND CANCELLATION POLICY:Floral Wish Trading LLC will not be able to cancel any order that has already been made up. If an order is cancelled before it is made up, we will accept the cancellation and issue a full refund. Changes to flowers and products ordered, as well as delivery times, will be accepted within an hour after payment has been made. For any changes on your order, please contact our customer services.
13.RETURN AND REFUND POLICY: Refunds may occasionally be given if product delivered is damaged or faulty. Because of the perishable nature of most products you are advised to make any complaint within the hour after your product was delivered. If the item delivered to you is incorrect, please notify our customer services immediately and we will gladly replace it with the correct item as soon as possible. Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
14.FRAUDULENT ORDERS: Floral Wish reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Floral Wish receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided, we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.